How often do you visit our property?
Most customers opt for our weekly or twice-weekly service, and that is usually enough to keep your yard clean. We do have a three times a week service designed if you have several dogs, this service being on a Monday, Wednesday and Friday.
What service do you offer?
Other companies will scoop, but Pet Waste Professionals also treat lawns with eco-friendly sprays AND take the dog waste away with us for disposal.
Do you clean all year round?
Yes, absolutely, we work all year round. Your dog doesn't stop pooping so we don't stop working.
Do I have to sign a contract?
No, there is no need for a contract. You can cancel our service at any time – just give us 24 hours notice of your usual service day.
How do you guarantee satisfaction?
We ensure your satisfaction by re-visiting your property within 24 hours if you let us know you're not happy that we've removed all of your dog's waste.
Should I unlock my gate?
We will need access to your yard if you are not at home. We can make various arrangements with you to ensure that our gaining access is as easy as possible for you.
Can you work with my dog(s) in the yard?
Yes, we love dogs and love being around them. We like to meet you and your dog on our first visit so that everyone's introduced and we are welcomed into your yard in the future. However, if your dog is likely to stop us getting onto your property, they will have to be confined while we clean up the yard, as we will have to charge for a visit even if we haven't been able to gain access because of your dog.
What if I want to skip a service day?
Not a problem. Just call or email us and we can skip your service as long as we have 24 hours notice. You will not be charged any extra when the service resumes as long as it is not longer than 2 weeks. Any periods longer than that, if the dog has been using the yard, a charge may be applicable, similar to a first time fee.
What about bad weather – do you still turn up?
We work in all but the very worst weather conditions. Very heavy rainfall will prevent us from cleaning your yard. In such circumstances we will endeavor to clean your yard within the next two days. You will only ever be charged for a successful clean-up so if bad weather means your service is missed for an entire week, don't worry you will not be charged.
Do you work on holidays?
The days we do not work are New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day. If your service falls on one of those days we will clean your yard either directly before or after the holiday. Considering you will not have room for me to sleep in your dogs doghouse, I am also off on my kids birthdays and my wedding anniversary.
What do you do with the dog waste?
We don't believe in leaving the dog waste in your garbage. We take the waste with us in biodegradable plastic bags and dispose of it in designated landfill. We think that this is the best solution for our customers and ensures you don't have any issues with bad odors.
Can I get a one-time only service?
Yes, we encourage one-time only clean-up's as we know that at certain times of the year, such as Spring or Autumn, some of our customers just need us to come around for one larger job. We're happy to do this as it also give us an opportunity to show what we can do. The price normally ranges from $60 to $100 but depends on the size of the area – please contact us for a free quote. We are also happy for you to take on our service for short periods of time.
How do I start the service?
It's easy – just give us a call or email us and we'll take down the necessary details for your service to begin.
What if I have more questions after the service has commenced?
We provide every one of our new customers a Welcome Pack which provides a lot of information about our company and our service. But we can answer any question you may have during normal office hours by phone – just give us a call.
